A storm is forecast to potentially create blizzard, high wind and flooding conditions across portions of the Northeast, beginning tomorrow. T-Mobile engineers and rapid response teams are taking preparations to safeguard our network, and we encourage our customers and all wireless users to make their own preparations as well.
T-Mobile Tips for Customers in the Path of the Storm
To better facilitate communication between families and loved ones, and to alleviate anticipated network congestion before, during and after the storm, T-Mobile recommends its customers consider these important tips:
- Utilize text messaging to communicate instead of voice calls. Text messaging has a greater success rate in getting through the network during high-usage periods versus voice calls.
- Keep your voice calls short in duration.
- Make sure your phone is fully charged before the storm. Consider obtaining a vehicle charger in the event of power loss.
Depending on your phone, these are some things you can do to conserve battery charge:
- Turn Bluetooth off
- Turn Wi-Fi off, and use it only if needed. T-Mobile customers can utilize Wi-Fi calling if they cannot gain access to the T-Mobile network, but still have access to a Wi-Fi network at home or elsewhere.
- Turn Location Services/GPS off.
- Change email preference from “Push” to “Manual” so that the emails are only downloaded when specified and not every 15 or 30 minutes.
- Change brightness of the screen to a lower level.
- Implement a quicker Auto Sleep setting.
For T-Mobile Customer Care assistance, please visit http://my.t-mobile.com, call 611 from your T-Mobile handset or dial 1-800-937-8997.
T-Mobile Storm Preparations
Before major storms that allow enough warning to take preparations, T-Mobile engineering teams implement a wide range of steps designed to allow the company to ensure the highest level of network resiliency as possible, while also ensuring that we respond quickly to post-storm needs. This includes gaining access to additional fuel to supply generators, topping off fuel in generators, staging equipment in neighboring markets that may be needed after the storm, and many other preparations. The company is also coordinating closely with local, state and federal agencies and readying crisis plans in the event they need to be implemented to safeguard all of our employees and our facilities.