Updated October 14
The U.S. Department of Transportation, with the Federal Aviation Administration and the Pipeline and Hazardous Materials Safety Administration, has announced an emergency ban on all Samsung Galaxy Note7 phones for flights to, from, or within the United States. This means that T-Mobile customers who still have Note7s will not be able to take their devices with them if traveling by plane.
The Consumer Product Safety Commission (CPSC) announced a full recall on all versions of the Galaxy Note7 on Oct. 13. T-Mobile customers who still have a Note7 should immediately power down and stop using the device, and bring it back to a T-Mobile store for a full refund. Customers can apply the refund towards the purchase of any device in T-Mobile’s inventory as a replacement. In addition, customers can return any accessories they purchased from T-Mobile for use with the Note7 for a full refund. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
To help offset any additional costs our customers may have incurred throughout this process, customers who returned a Note7 will automatically receive a one-time $25 credit on their T-Mobile bill within two bill cycles. Additionally, customers who get a new Samsung device will receive an extra one-time $75 bill credit within three bill cycles.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
To read the DOT’s statement on the Note7 ban on flights, see https://www.transportation.gov/briefing-room. For more information on the recall, visit www.cpsc.gov