Response to Voicemail Story

BELLEVUE, Wash. — Mar. 23, 2012

 

T-Mobile deeply regrets the sorrow the Butler family is experiencing.  If we could retrieve this voicemail for the family we absolutely would, but unfortunately that is not possible.

When saving voice mail messages long-term, customers receive an alert and are prompted to resave messages that they’d like to keep. Unfortunately, when the voicemail-to-text feature was added, it applied a shorter window for resaving messages, and the voicemail message was deleted. We sincerely apologize that the Butlers were not adequately made aware of this possibility and are working internally to assure this information is clearly communicated to customers in the future.

Please take steps to save those precious voicemails. http://support.t-mobile.com/docs/DOC-4115

Lindsay Morio
T-Mobile USA Media Relations
425-383-4002

 

About T-Mobile USA:

Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). By the end of the fourth quarter of 2011, approximately 129 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group — 33.2 million by T-Mobile USA — all via a common technology platform based on GSM and UMTS and additionally HSPA+ 21/HSPA+ 42. T-Mobile USA’s innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile USA among the highest in numerous regions throughout the U.S. in wireless customer care and call quality. For more information, please visit http://www.T-Mobile.com. T-Mobile is a federally registered trademark of Deutsche Telekom AG. For further information on Deutsche Telekom, please visit www.telekom.de/investor-relations.


<< Back
  • RSS Feeds  |   Email Alerts
  • Media Library

    Images & Logos
    Videos
  • About Us

    The Company
    Investor Relations
  • Contact Us

    Media Inquiries
    Customer Care

You must be logged in to view this item.



Login

This area is reserved for members of the news media. If you qualify, please update your user profile and check the box marked "Check here to register as an accredited member of the news media". Please include any notes in the "Supporting information for media credentials" box. We will notify you of your status via e-mail in one business day.