With any big change that’s ever led to any lasting good, somebody’s got to first stand up and point out a wrong. And it doesn’t hurt if that ‘somebody’ is loud enough and brash enough that they’re hard to ignore. I can do that.
When I stood up and announced our first Un-carrier move just over a year ago, I wasn’t making a pitch. I was making a promise – to all wireless customers – to do the hard work of fixing an arrogant, out-of-touch US wireless industry.
Listening to customers is what makes us the Un-carrier. In fact, the simple act that first ignited the Un-carrier revolution was that we listened to customers -- what they want, what they need, what frustrates them about this crazy industry. That was the spark.
Today, we announced the thrilling news that T-Mobile USA and MetroPCS will combine to create the premier challenger in the U.S. wireless industry. The new, publicly-traded company will retain the T-Mobile name.
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